Activity: A665 - Resolve Problem
DescriptionWorkflowRolesWork Products
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Activity diagram: Resolve Problem Determine Resolution Feasibility and Justification Monitor Change Initiate Change Request Search for Resolution Update Error Status Plan Resolution Actions Apply Problem Resolution Confirm Resolution

Activity detail diagram: Resolve Problem Problem Owner Determine Resolution Feasibility and Justification Monitor Change Initiate Change Request Update Error Status Plan Resolution Actions Problem Owner Problem Owner Confirm Resolution Problem Owner Problem Service Level Agreements (SLAs), Operational Level Agreements (OLAs), and Underpinning Contracts (UCs) Determine Resolution Feasibility and Justification Problem Determine Resolution Feasibility and Justification Problem Change Implementation Communication Change Information Monitor Change Problem Change Implementation Communication Monitor Change Problem Initiate Change Request Problem Change Request Initiate Change Request Problem Analyst Search for Resolution Apply Problem Resolution Problem Analyst Known Errors Problem Search for Resolution Problem Search for Resolution Problem Update Error Status Problem Update Error Status Problem Plan Resolution Actions Problem Plan Resolution Actions Problem Apply Problem Resolution Problem Known Error Apply Problem Resolution Problem Confirm Resolution Problem Confirm Resolution
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Breakdown ElementStepsIndexPredecessorsModel InfoTypePlannedRepeatableMultiple OccurrencesOngoingEvent DrivenOptionalTeam
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Determine Resolution Feasibility and Justification
 3439 Task YesYes    
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Monitor Change
 3536FF Task YesYes    
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Initiate Change Request
 36  Task YesYes    
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Search for Resolution
 37  Task YesYes    
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Update Error Status
 38  Task YesYes    
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Plan Resolution Actions
 3937 Task YesYes    
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Apply Problem Resolution
 40  Task Yes     
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Confirm Resolution
 41  Task Yes     
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